994 AI answers about B2B service companies cited 58 review sites. Grades.com collects reviews from 30 of them. Answers from the last 90 days (Aug 1 to Oct 30, 2026).
Which review sites matter most for B2B service companies?
By AI citation share, the top review sites for B2B service companies are Yelp (33.5%), BBB (31.1%) and Indeed (29.5%), out of 994 AI answers about B2B service companies. 17 sites are cited in at least 20 of those answers.
Check mark = Grades.com collects reviews from this site. Others are measured only.collectednot collected
Share of 994 AI answers about B2B service companies (the last 90 days) that cite each site, ranked. 12 of the 17 sites cited in 20 or more answers; the other 5 are in the table.
Which review sites does each AI assistant cite for B2B service companies?
ChatGPT cites BBB most (56% of its answers), Claude cites Yelp most (55% of its answers), Gemini cites Indeed most (25% of its answers) and Perplexity cites Yelp most (61% of its answers). Each chart: the share of that assistant's answers about B2B service companies that cite the site.
Check mark = Grades.com collects reviews from this site. Others are measured only.collectednot collected
Yelp is the review site AI assistants cite most for B2B service companies: 33.5% of 994 answers, ahead of BBB (31.1%).
Google Business Profile is where most B2B service companies already are: 100% of the 227 we checked have a profile there, and AI cites it in 16.6% of answers.
Yelp is cited in 33.5% of answers, yet only 7% of the B2B service companies we checked have a profile there.
Yelp is cited in 33.5% of answers, but its rules do not allow asking customers for reviews: claim the profile and reply instead.
Facebook has the biggest audience of these sites: about 3.2B monthly visits (an estimate).
Where do B2B service companies get reviews?
Of the B2B service companies we checked, 100% have a Google Business Profile, 81% have a Facebook profile and 16% have a BBB profile (n = 227 businesses).
Check mark = Grades.com collects reviews from this site. Others are measured only.collectednot collected
Share of the B2B service companies we checked with a profile on each site, 0 to 100%. n = businesses checked.
The full ranking
See all 17 sites cited in 20 or more answers, in a table
Check mark = Grades.com collects reviews from this site. Others are measured only.
AI citation share: the share of the 994 AI answers about B2B service companies that cite the site. Sites cited in fewer than 20 of these answers are left out.Has a profile: B2B service companies we checked with a profile on the site. Collected = Grades.com pulls reviews from this site. Site reach: estimated monthly organic search visits to the site's domain (DataForSEO Labs, Ahrefs Domain Rating, October 2026).
Frequently asked questions
Which review site do AI assistants cite most for B2B service companies?
Yelp is cited in 33.5% of 994 AI answers about B2B service companies, ahead of BBB (31.1%) and Indeed (29.5%).
Do B2B service companies need Yelp?
Yelp ranks #1 of 17 for B2B service companies: AI assistants cite it in 33.5% of 994 answers about B2B service companies, against 43.4% of all answers. 7% of the B2B service companies we checked have a profile there (n = 227). Grades.com collects Yelp reviews.
Which review sites does Grades.com collect for B2B service companies?
Of the 58 review sites cited in AI answers about B2B service companies, Grades.com collects reviews from 30, among them Yelp, BBB, Clutch, Trustpilot, Google Business Profile and Glassdoor.
Which review site is easiest for B2B service companies to get reviews on?
Of the review sites cited for B2B service companies, Trustpilot is the one cited most (17.1% of AI answers) whose own rules let anyone leave a review, let the business send a direct review link, and allow asking customers for reviews. Yelp does not allow asking.
What is AI citation share?
The share of AI answers that cite a review site. Here it is counted over 994 answers about B2B service companies from ChatGPT, Claude, Gemini and Perplexity in the last 90 days: Yelp is cited in 333 of them, a 33.5% share.
The three words this page uses: collected = Grades.com pulls reviews from the site (54 review sites in all); measured = every review site the AI answers cited, across all industries (109 sites); cited for B2B service companies = the measured sites that appeared in at least one of the 994 answers about B2B service companies (58 sites).
Data window: Aug 1 to Oct 30, 2026 (90 days), October 2026 edition, data as of October 30, 2026.
AI citation share: answers citing the site divided by the 994 AI answers about B2B service companies (businesses in the "Business Services" category of the Grades.com directory), from ChatGPT, Claude, Gemini and Perplexity. The chart and the table rank the sites cited in 20 or more of these answers. Search-result and help pages on a review site are not counted.
Has a profile: the share of the B2B service companies we checked with a profile on the site (n = businesses checked).
Picks: most cited by AI = highest citation share; easiest to get reviews = the site cited most whose own rules let anyone review, let the business send a direct review link and allow asking (from its guide; never Yelp, which does not allow asking); most replies from businesses = highest share of reviews with a business reply, among B2B service companies, shown with at least 100 reviews checked. A pick the data cannot support is left out.
Start with these three: the sites cited most for B2B service companies that Grades.com collects, one per site Grades.com connects. A site that shows another site's reviews is covered by connecting that site.
Site reach: estimated monthly organic search visits to the site's domain (DataForSEO Labs, Ahrefs Domain Rating, October 2026); an estimate for the whole domain, not a figure published by the site, and the same in every industry.
Track the review sites that matter for B2B service companies
Grades.com collects your reviews from Yelp, BBB, Clutch and more, drafts replies for you to approve, and shows what AI assistants say about your business.
