Who we serve · E-commerce and national brands
What customers say about your brand, on every site, in one place.
Online stores and national brands are reviewed on Trustpilot and Sitejabber, on Google for every location, on BBB and Facebook, and on G2, Capterra and TrustRadius for software. Grades.com puts all of it in one dashboard and one weekly digest.
| Site | Rating | Reviews |
|---|---|---|
 Trustpilot | 4.3 | 1,240 |
 Google, 36 stores | 4.5 | 8,912 |
 Facebook | 4.6 | 530 |
 BBB | 3.9 | 142 |
 Sitejabber | 4.1 | 96 |
Trustpilot mentions of late deliveries doubled. 3 replies drafted for you to review.
The review sites shoppers and buyers read
No single storefront: a brand is reviewed wherever it sells. Grades.com collects every site and every location.
- TrustpilotThe most-read reviews for online stores.
- SitejabberShopper reviews of online stores.
ConsumerAffairsReviews of national brands, insurers and lenders.
ResellerRatingsStore reviews from verified online shoppers.
REVIEWS.ioCompany reviews many stores collect after checkout.
EtsyShop reviews of your Etsy store.
Judge.meStore reviews collected by your Shopify review app.
PissedConsumerComplaint reviews that AI assistants quote.
App StoreReviews of your iPhone app.
Google PlayReviews of your Android app.
Shopify App StoreMerchant reviews of your Shopify app.
Chrome Web StoreReviews of your browser extension.- GoogleReviews of every store and office. Approved replies post here.
- BBBComplaints and reviews shoppers check before they buy.
- FacebookRecommendations from your brand and store pages.
G2Reviews of software products.
CapterraSoftware reviews from business buyers.
TrustRadiusIn-depth software reviews.
ClutchReviews of agencies and service providers.
DesignRushReviews of agencies.
Several locations? Each gets its own dashboard, and the headquarters roll-up shows them together with a location leaderboard. Names are trademarks of their owners; Grades.com is not affiliated with these sites.
What we award brands and stores
- Best for customer service
- Best for value
- Best for quality of work
- Best for selection
- Best for honesty
- Best Overall
- Best Rated
- Most Reviews
Read from what customers praise, compared with the brands and stores they choose between, once a season.
What AI assistants say
Shoppers ask assistants whether a brand is legitimate and how it treats customers. AI Reputation asks ChatGPT, Perplexity, Gemini and Claude about you; Starter checks monthly, Pro weekly, and Premium every day, with an alert when the answer changes.
AI Reputation →Pro$149 a month per business
Our pick for brands: Pro, or Premium for many locations
Pro covers every site and checks AI Reputation weekly. Brands with many locations choose Premium for auto-replies, group-level alerts and the Competitor Map; each extra location costs less from location 21 and again from 101.
5,346 businesses and brands graded on reviews.grades.com across 29 categories, from 8,197,600 reviews (as of October 27, 2026) See the directory →
Every site and every location in one weekly digest
14-day free trial of Pro, no card needed.