Grades.com
Review Sites Index · October 2026 edition

Best review sites for retail stores in 2026

712 AI answers about retail stores cited 44 review sites. Grades.com collects reviews from 21 of them. Answers from the last 90 days (Aug 1 to Oct 30, 2026).

Updated October 30, 2026How we measureAll industriesDownload the data (JSON)
  • 712 AI answers about retail stores
  • 44 review sites cited for retail stores
  • Grades.com collects reviews from 21 of them

Picks for retail stores

  • Most cited by AI
    Yelp

    53.4% of 712 AI answers about retail stores

    The site AI assistants name most often when people ask about retail stores.

    Yelp guide
  • Most visited
    Facebook

    3.2B est. monthly organic visits

    The biggest audience of the sites cited for retail stores (an estimate for the whole site).

    Facebook guide
  • Easiest to get reviews
    Tripadvisor

    13.6% of AI answers about retail stores cite it

    Anyone can leave a review, you can send a direct review link, and its rules allow asking.

    Tripadvisor guide
  • Most replies from businesses
    Trustpilot

    77% of reviews of retail stores get a reply

    Businesses reply here more often than on the other sites cited, so customers expect an answer.

    Trustpilot guide

Start with these three

The three most-cited review sites for retail stores that Grades.com collects today.

Which review sites matter most for retail stores?

By AI citation share, the top review sites for retail stores are Yelp (53.4%), BBB (24.0%) and Tripadvisor (13.6%), out of 712 AI answers about retail stores. 11 sites are cited in at least 20 of those answers.

Check mark = Grades.com collects reviews from this site. Others are measured only.collectednot collected

Yelp: cited in 53.4% of 712 AI answers about retail stores (380 answers). Collected by Grades.com.Yelp53.4%BBB: cited in 24.0% of 712 AI answers about retail stores (171 answers). Collected by Grades.com.BBB24.0%Tripadvisor: cited in 13.6% of 712 AI answers about retail stores (97 answers). Collected by Grades.com.Tripadvisor13.6%Google Business Profile: cited in 13.5% of 712 AI answers about retail stores (96 answers). Collected by Grades.com.Google Business Profile13.5%Trustpilot: cited in 13.5% of 712 AI answers about retail stores (96 answers). Collected by Grades.com.Trustpilot13.5%Yellow Pages: cited in 10.0% of 712 AI answers about retail stores (71 answers). Collected by Grades.com.Yellow Pages10.0%ChamberofCommerce.com: cited in 9.4% of 712 AI answers about retail stores (67 answers). Not collected by Grades.com (measured only).ChamberofCommerce.comnot collected9.4%Indeed: cited in 9.4% of 712 AI answers about retail stores (67 answers). Not collected by Grades.com (measured only).Indeednot collected9.4%Apple Maps: cited in 8.3% of 712 AI answers about retail stores (59 answers). Not collected by Grades.com (measured only).Apple Mapsnot collected8.3%Facebook: cited in 5.9% of 712 AI answers about retail stores (42 answers). Collected by Grades.com.Facebook5.9%WeddingWire: cited in 4.3% of 712 AI answers about retail stores (31 answers). Not collected by Grades.com (measured only).WeddingWirenot collected4.3%Yelp: cited in 53.4% of 712 AI answers about retail stores (380 answers). Collected by Grades.com.Yelp53.4%BBB: cited in 24.0% of 712 AI answers about retail stores (171 answers). Collected by Grades.com.BBB24.0%Tripadvisor: cited in 13.6% of 712 AI answers about retail stores (97 answers). Collected by Grades.com.Tripadvisor13.6%Google Business Profile: cited in 13.5% of 712 AI answers about retail stores (96 answers). Collected by Grades.com.Google Business Profile13.5%Trustpilot: cited in 13.5% of 712 AI answers about retail stores (96 answers). Collected by Grades.com.Trustpilot13.5%Yellow Pages: cited in 10.0% of 712 AI answers about retail stores (71 answers). Collected by Grades.com.Yellow Pages10.0%ChamberofCommerce.com: cited in 9.4% of 712 AI answers about retail stores (67 answers). Not collected by Grades.com (measured only).ChamberofCommerce.c…not collected9.4%Indeed: cited in 9.4% of 712 AI answers about retail stores (67 answers). Not collected by Grades.com (measured only).Indeednot collected9.4%Apple Maps: cited in 8.3% of 712 AI answers about retail stores (59 answers). Not collected by Grades.com (measured only).Apple Mapsnot collected8.3%Facebook: cited in 5.9% of 712 AI answers about retail stores (42 answers). Collected by Grades.com.Facebook5.9%WeddingWire: cited in 4.3% of 712 AI answers about retail stores (31 answers). Not collected by Grades.com (measured only).WeddingWirenot collected4.3%
Share of 712 AI answers about retail stores (the last 90 days) that cite each site, ranked. Sites cited in 20 or more answers.

Which review sites does each AI assistant cite for retail stores?

ChatGPT cites Google Business Profile most (53% of its answers), Claude cites Yelp most (84% of its answers), Gemini cites BBB most (13% of its answers) and Perplexity cites Yelp most (87% of its answers). Each chart: the share of that assistant's answers about retail stores that cite the site.

Check mark = Grades.com collects reviews from this site. Others are measured only.collectednot collected

ChatGPTn 180 answers
ChatGPT cites Google Business Profile in 53.3% of its answers about retail stores.Google Business Profile53%ChatGPT cites Yelp in 43.9% of its answers about retail stores.Yelp44%ChatGPT cites BBB in 40.0% of its answers about retail stores.BBB40%ChatGPT cites Tripadvisor in 19.4% of its answers about retail stores.Tripadvisor19%ChatGPT cites Trustpilot in 15.6% of its answers about retail stores.Trustpilot16%
Clauden 172 answers
Claude cites Yelp in 83.7% of its answers about retail stores.Yelp84%Claude cites ChamberofCommerce.com in 23.8% of its answers about retail stores.ChamberofCommer…not collected24%Claude cites Facebook in 23.3% of its answers about retail stores.Facebook23%Claude cites BBB in 20.3% of its answers about retail stores.BBB20%Claude cites Apple Maps in 19.8% of its answers about retail stores.Apple Mapsnot collected20%
Geminin 180 answers
Gemini cites BBB in 13.3% of its answers about retail stores.BBB13%Gemini cites Trustpilot in 9.4% of its answers about retail stores.Trustpilot9%Gemini cites ChamberofCommerce.com in 5.6% of its answers about retail stores.ChamberofCommer…not collected6%Gemini cites Indeed in 2.8% of its answers about retail stores.Indeednot collected3%Gemini cites Yellow Pages in 2.8% of its answers about retail stores.Yellow Pages3%
Perplexityn 180 answers
Perplexity cites Yelp in 87.2% of its answers about retail stores.Yelp87%Perplexity cites Trustpilot in 22.8% of its answers about retail stores.Trustpilot23%Perplexity cites BBB in 22.2% of its answers about retail stores.BBB22%Perplexity cites Tripadvisor in 21.1% of its answers about retail stores.Tripadvisor21%Perplexity cites Indeed in 17.2% of its answers about retail stores.Indeednot collected17%

What this means for a retail store

Yelp is the review site AI assistants cite most for retail stores: 53.4% of 712 answers, ahead of BBB (24.0%).

Google Business Profile is where most retail stores already are: 100% of the 181 we checked have a profile there, and AI cites it in 13.5% of answers.

Yelp is cited in 53.4% of answers, yet only 6% of the retail stores we checked have a profile there.

Yelp is cited in 53.4% of answers, but its rules do not allow asking customers for reviews: claim the profile and reply instead.

Facebook has the biggest audience of these sites: about 3.2B monthly visits (an estimate).

Where do retail stores get reviews?

Of the retail stores we checked, 100% have a Google Business Profile, 76% have a Facebook profile and 20% have a BBB profile (n = 181 businesses).

Check mark = Grades.com collects reviews from this site. Others are measured only.collectednot collected

Google Business Profile: 100% of the 181 retail stores we checked have a profile (181). Typical rating 4.6 for retail stores. Businesses reply to 41% of reviews of retail stores.Google Business Profile100%n 181Facebook: 76% of the 181 retail stores we checked have a profile (137). Typical rating 3.8 for retail stores. Businesses reply to 0% of reviews of retail stores.Facebook76%n 181BBB: 20% of the 181 retail stores we checked have a profile (36). Typical rating 4.0 for retail stores. Businesses reply to 2% of reviews of retail stores.BBB20%n 181Trustpilot: 11% of the 181 retail stores we checked have a profile (19). Typical rating 3.8 for retail stores. Businesses reply to 77% of reviews of retail stores.Trustpilot11%n 181Yellow Pages: 8% of the 181 retail stores we checked have a profile (14). Typical rating 3.3 across all industries.Yellow Pages8%n 181Apple Maps: 7% of the 181 retail stores we checked have a profile (13).Apple Mapsnot collected7%n 181Yelp: 6% of the 181 retail stores we checked have a profile (10). Typical rating 4.0 for retail stores. Businesses reply to 10% of reviews across all industries.Yelp6%n 181Tripadvisor: 5% of the 181 retail stores we checked have a profile (9). Typical rating 4.6 for retail stores. Businesses reply to 71% of reviews across all industries.Tripadvisor5%n 181Brownbook: 4% of the 181 retail stores we checked have a profile (7).Brownbooknot collected4%n 181Benable: 3% of the 181 retail stores we checked have a profile (6). Typical rating 4.7 for retail stores.Benablenot collected3%n 181Google Business Profile: 100% of the 181 retail stores we checked have a profile (181). Typical rating 4.6 for retail stores. Businesses reply to 41% of reviews of retail stores.Google Business Profile100%Facebook: 76% of the 181 retail stores we checked have a profile (137). Typical rating 3.8 for retail stores. Businesses reply to 0% of reviews of retail stores.Facebook76%BBB: 20% of the 181 retail stores we checked have a profile (36). Typical rating 4.0 for retail stores. Businesses reply to 2% of reviews of retail stores.BBB20%Trustpilot: 11% of the 181 retail stores we checked have a profile (19). Typical rating 3.8 for retail stores. Businesses reply to 77% of reviews of retail stores.Trustpilot11%Yellow Pages: 8% of the 181 retail stores we checked have a profile (14). Typical rating 3.3 across all industries.Yellow Pages8%Apple Maps: 7% of the 181 retail stores we checked have a profile (13).Apple Mapsnot collected7%Yelp: 6% of the 181 retail stores we checked have a profile (10). Typical rating 4.0 for retail stores. Businesses reply to 10% of reviews across all industries.Yelp6%Tripadvisor: 5% of the 181 retail stores we checked have a profile (9). Typical rating 4.6 for retail stores. Businesses reply to 71% of reviews across all industries.Tripadvisor5%Brownbook: 4% of the 181 retail stores we checked have a profile (7).Brownbooknot collected4%Benable: 3% of the 181 retail stores we checked have a profile (6). Typical rating 4.7 for retail stores.Benablenot collected3%
Share of the retail stores we checked with a profile on each site, 0 to 100%. n = businesses checked.

The full ranking

See all 11 sites cited in 20 or more answers, in a table

Check mark = Grades.com collects reviews from this site. Others are measured only.

RankReview siteAI citation shareSite reachHas a profileGuide
1YelpCollected by Grades.comyelp.com
53.4%
380 of 712		1.3BDR 946%Guide to Yelp →
2BBBCollected by Grades.combbb.org
24.0%
171 of 712		24.4MDR 9320%Guide to BBB →
3TripadvisorCollected by Grades.comtripadvisor.com
13.6%
97 of 712		650M5%Guide to Tripadvisor →
4Google Business ProfileCollected by Grades.combusiness.google.com
13.5%
96 of 712		1.7BDR 100100%Guide to Google Business Profile →
4TrustpilotCollected by Grades.comtrustpilot.com
13.5%
96 of 712		82.3MDR 9411%Guide to Trustpilot →
6Yellow PagesCollected by Grades.comyellowpages.com
10.0%
71 of 712		41.7MDR 898%Guide to Yellow Pages →
7ChamberofCommerce.comchamberofcommerce.comnot collected
9.4%
67 of 712		462KDR 842%Guide to ChamberofCommerce.com →
7Indeedindeed.comnot collected
9.4%
67 of 712		154Mn/aGuide to Indeed →
9Apple Mapsmaps.apple.comnot collected
8.3%
59 of 712		125MDR 977%Guide to Apple Maps →
10FacebookCollected by Grades.comfacebook.com
5.9%
42 of 712		3.2BDR 10076%Guide to Facebook →
11WeddingWireweddingwire.comnot collected
4.3%
31 of 712		5.7MDR 90n/aGuide to WeddingWire →
AI citation share: the share of the 712 AI answers about retail stores that cite the site. Sites cited in fewer than 20 of these answers are left out.Has a profile: retail stores we checked with a profile on the site. Collected = Grades.com pulls reviews from this site. Site reach: estimated monthly organic search visits to the site's domain (DataForSEO Labs, Ahrefs Domain Rating, October 2026).

Frequently asked questions

Which review site do AI assistants cite most for retail stores?

Yelp is cited in 53.4% of 712 AI answers about retail stores, ahead of BBB (24.0%) and Tripadvisor (13.6%).

Do retail stores need Yelp?

Yelp ranks #1 of 11 for retail stores: AI assistants cite it in 53.4% of 712 answers about retail stores, against 43.4% of all answers. 6% of the retail stores we checked have a profile there (n = 181). Grades.com collects Yelp reviews.

Which review sites does Grades.com collect for retail stores?

Of the 44 review sites cited in AI answers about retail stores, Grades.com collects reviews from 21, among them Yelp, BBB, Tripadvisor, Google Business Profile, Trustpilot and Yellow Pages.

Which review site is easiest for retail stores to get reviews on?

Of the review sites cited for retail stores, Tripadvisor is the one cited most (13.6% of AI answers) whose own rules let anyone leave a review, let the business send a direct review link, and allow asking customers for reviews. Yelp does not allow asking.

What is AI citation share?

The share of AI answers that cite a review site. Here it is counted over 712 answers about retail stores from ChatGPT, Claude, Gemini and Perplexity in the last 90 days: Yelp is cited in 380 of them, a 53.4% share.

More for retail stores

About the numbers

  1. The three words this page uses: collected = Grades.com pulls reviews from the site (54 review sites in all); measured = every review site the AI answers cited, across all industries (109 sites); cited for retail stores = the measured sites that appeared in at least one of the 712 answers about retail stores (44 sites).
  2. Data window: Aug 1 to Oct 30, 2026 (90 days), October 2026 edition, data as of October 30, 2026.
  3. AI citation share: answers citing the site divided by the 712 AI answers about retail stores (businesses in the "Shopping" category of the Grades.com directory), from ChatGPT, Claude, Gemini and Perplexity. The chart and the table rank the sites cited in 20 or more of these answers. Search-result and help pages on a review site are not counted.
  4. Has a profile: the share of the retail stores we checked with a profile on the site (n = businesses checked).
  5. Picks: most cited by AI = highest citation share; easiest to get reviews = the site cited most whose own rules let anyone review, let the business send a direct review link and allow asking (from its guide; never Yelp, which does not allow asking); most replies from businesses = highest share of reviews with a business reply, among retail stores, shown with at least 100 reviews checked. A pick the data cannot support is left out.
  6. Start with these three: the sites cited most for retail stores that Grades.com collects, one per site Grades.com connects. A site that shows another site's reviews is covered by connecting that site.
  7. Site reach: estimated monthly organic search visits to the site's domain (DataForSEO Labs, Ahrefs Domain Rating, October 2026); an estimate for the whole domain, not a figure published by the site, and the same in every industry.

How these numbers are collected: how we measure.

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Grades.com is not affiliated with the review sites in this guide. Site names are trademarks of their owners.