Delete your Grades.com account

How to ask

1. Write to privacy@grades.com from the email address you use to sign in to Grades.com.
2. Use the subject "Delete my account".
3. If you are an owner of a business on Grades.com, say whether you also want that business account closed.

The dashboard at my.grades.com has no delete button, so email is the way to ask. We may need to confirm your identity first. We answer within 30 days, or sooner where the law requires (Privacy Policy, section 12).

Before you ask

• Paid plan: cancel it from the billing page in the dashboard. Refunds follow the plan rules in Terms, section 3.
• Your reviews: you can export them from the dashboard or the API while your account is open. When an account closes, access ends, so export what you need first (Terms, section 17).

The Grades.com app for Android

• If you signed in to the app, signing out in the app deletes the sign-in token from the phone and revokes it.
• What the app stores on your phone (your review page links, the business name, colors and logo, the optional label and the count of links sent by tap) is deleted when you remove a page or uninstall the app.
• Signing out or uninstalling the app does not delete your Grades.com account. To delete the account, write to us as above.

What is deleted and what is kept

• Deleted: your account and business data. After an account closes we delete or anonymize it within 90 days.
• Kept: billing and tax records, as long as the law requires. Claims and correction requests, as the record of who became an owner, and of each request and our answer.
• Logs: about 30 days. Database backups: up to 14 days.
• Questions and support messages: kept until you ask us to delete them. Say so in your email.
• Chat apps (Slack and Google Chat): your Ask Grades questions and answers, the reply drafts, chat links and channel or space settings are kept as part of the business's account history until the business or you ask us to delete them.

The full list is in Privacy Policy, section 10.

Businesses, teams and agencies

• The people with the owner or administrator role for a business decide who else has access to it (Terms, section 2).
• If a marketing agency manages your business: each client owns its data, and a client that stops working with its agency can keep its account and its data (Terms, section 4).
• A business's public listing in the Grades.com directory at reviews.grades.com is not part of an account and stays, unless removal is requested under the directory's removal policy (Terms, section 17).

Reviews from other sites

• Reviews and other data we collect from review sites, such as Google or Yelp, are not your account data (Terms, section 13). Deleting your Grades.com account does not remove a review from the site where it was written.
• If you wrote a review and want your name or words removed from the Grades.com directory, use Correct or remove a listing on reviews.grades.com. We do so within 5 business days (Privacy Policy, section 10).