Who we serve · SaaS and software
See what buyers read about your product, from G2 to the AI answer.
Software gets shortlisted on G2, Capterra and TrustRadius, installed from app stores and marketplaces, and more and more often picked from an AI assistant's answer to “what is the best tool for this”. Grades.com collects the reviews, drafts replies a person approves, and shows which review sites ChatGPT, Perplexity, Gemini and Claude cite when they answer.
| Cited site | Answers |
|---|---|
 G2 | 3 of 4 |
 Capterra | 2 of 4 |
 TrustRadius | 1 of 4 |
 Product Hunt | 1 of 4 |
Perplexity named Lumen Desk for “help desk software for a 20-person team” and cited your G2 page. 2 new Capterra reviews, replies drafted for you to approve.
For the people who answer for the rating
Founders
Every review site and every AI answer about the product in one weekly digest, without logging in to six vendor portals.
Product marketing
G2 and Capterra profiles kept current, praise worth quoting on comparison pages, and the competitors assistants name next to you.
Support and success leads
Every marketplace and app store review answered in the product's voice, and the complaints that repeat, seen before they show in the rating.
The review sites software buyers read
Buyers compare products on software review sites, then check the listing they install from. Grades.com collects all of them in one inbox.
Software review sites
- G2Reviews from users whose identity G2 validates.
- CapterraOne review pool with GetApp and Software Advice, collected through Capterra.
- TrustRadiusIn-depth reviews from verified business users.
Gartner Peer InsightsEnterprise software reviews from IT buyers.
PeerSpotEnterprise technology reviews from IT professionals.
SourceForgeVerified reviews in its business software directory.- Product HuntStar ratings from users and other makers.
TrustpilotCompany reviews from customers, invited or not.
App stores and marketplaces
App StoreRatings and reviews of your iPhone, iPad and Mac apps.
Google PlayReviews of your Android app.
Chrome Web StoreReviews of your browser extension.
Shopify App StoreReviews from merchants who installed your app.
WordPress.orgPlugin and theme reviews in its support forums.
Salesforce AppExchangeReviews from the Salesforce community.
HubSpot App MarketplaceReviews from HubSpot customers who use your app.
Google Workspace MarketplaceReviews of your Gmail, Docs or Sheets add-on.
Review Radar looks for pages that review you and that you do not track yet, and offers to connect them. Names are trademarks of their owners; Grades.com is not affiliated with these sites.
What reviews do for a software company
Badges and reports. G2's seasonal reports and badges, and the shortlists on Capterra, are built from reviews.
Marketplace ratings. On the App Store, Google Play, the Chrome Web Store and the Shopify, Salesforce and HubSpot marketplaces, the rating sits on the listing a buyer installs from.
AI answers. Buyers ask an assistant for the best tool for a job. The answer names a few products and cites review sites to back them up.
What AI assistants say about your category
AI Reputation asks ChatGPT, Perplexity, Gemini and Claude the questions a buyer asks, then records whether you are named, the tone, any rating quoted (checked against your real reviews) and the sites each answer cites. Starter checks monthly, Pro weekly, and Premium every day, with an alert when the answer changes. The Competitor Map, on Premium, lists the products assistants name as alternatives to you, with the reason each one is on your map. Nobody can promise what an assistant will say; we show you what it says and the pages it reads.
AI Reputation → Competitor Map →Four workflows that run on your reviews
Each one works in the dashboard, or from your own agent: connect Claude, ChatGPT or Cursor through the MCP server, or a pipeline through the REST API, on every plan.
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Know which review site is quoted when an assistant recommends your category
Every AI Reputation check keeps the sites each answer cites, and lists the cited sites you do not track yet. If three of four answers lean on G2, that is the profile to keep current and answered.
AI Reputation ·
ai_perception -
Turn feature praise into release notes and comparison pages
Ask your agent what users praised after a release. It reads the praise themes from Insights and the reviews behind them, with site and date, so product marketing quotes real users and an editor can check every line.
Insights ·
review_insights,review_search -
Spot churn signals in 1-3 star reviews before renewal season
Narrow the last 90 days to 1 to 3 star reviews and the complaint themes behind them: onboarding, a pricing change, a missing integration. Insights compares each theme with the period before, so a slow rise shows before it moves the rating.
Insights ·
review_searchwith a rating filter -
Answer every marketplace review in your voice, approved by a person
Review Agent drafts a reply as soon as a review reaches your inbox, from your tone and past replies, checked against the site's rules. A person approves it, then posts it on G2, Capterra or the app store from the link we give. Hard reviews always wait for you.
Review Agent ·
agent_actions,agent_approve
Connect your AI has the MCP address and the API keys.
Ask for reviews the way the FTC and the sites expect
16 CFR 465, the FTC rule on consumer reviews, applies to software companies too: no fake reviews, no reward that depends on what a review says, and no hiding the bad ones. Where a site allows incentives, offer the same one to every user whatever they write, and disclose it. Review Generation sends every customer the same ask and the same review page.
The rules of reviews →What the sites themselves say
- G2 offers its own incentives for honest reviews, capped at $100 and labeled. Vendors must not screen out negative reviews, and must disclose their own incentives to G2.
- Capterra, GetApp and Software Advice allow incentives offered regardless of rating, marked on the review, and ask vendors to invite a broad cross-section of users.
- TrustRadius discloses incentives and never allows one that depends on the rating or wording.
- The App Store, the Shopify App Store and the Chrome Web Store do not allow incentivized reviews at all.
- Product Hunt does not allow asking for or rewarding upvotes.
Pro$149 a month per business
Our pick for SaaS: Pro, and Premium for the Competitor Map
G2, Capterra, TrustRadius, the app stores and every marketplace above come with Pro (Starter answers Google reviews only), and so do Review Radar and a weekly AI Reputation check. Premium adds the Competitor Map and a daily AI Reputation check with alerts.
5,346 businesses and brands graded on reviews.grades.com across 29 categories, from 8,197,600 reviews (as of October 27, 2026) See the directory →
Frequently asked questions
Can Grades.com post replies on G2 or Capterra?
Not directly. You approve the draft in Grades.com, then post it on the site from the link we give you. Grades.com posts approved replies itself only where a site has a reply API, such as Google. G2 says replying is not available on free profiles, and Gartner Peer Insights does not let vendors reply.
Do you collect GetApp and Software Advice?
Through Capterra. The three sites share one review pool, so connecting Capterra brings in those reviews.
Can you get a bad review taken down?
No one can promise that. Review Disputes checks a review against the site's own rules and drafts a report only if it breaks one. The site decides.
Will AI assistants recommend us more often?
Nobody can promise that. AI Reputation shows what each assistant says and the pages it reads, so you know which profiles to keep current and answered.
Do we need an AI agent for the workflows?
No. Each one works in the dashboard. The MCP server and the REST API, on every plan, let your own agent run them from Claude, ChatGPT or Cursor.
See which review sites AI cites for your category
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