Review Disputes · Part of Respond

Stand up to reviews that break the rules.

We check a bad review against the review site's own rules. If it breaks one, we draft the report with the rule named and track it. The site decides, and an honest bad review is not a violation.

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A rule named, or no report

Review Disputes · Harbor Family DentalSample

3low ratings this month

2break a site's rule

1to make right

J. Moore ★★★★★Report drafted"Never been here, but my cousin says they overcharge." Rule: not a real experience.

R. Diaz ★★★★★Filed, trackingRule: conflict of interest. You filed it on Mar 3; the site decides.

L. Chen ★★★★★Make it rightLong wait. An honest review: no report, a case to work instead.

Some reviews are not fair gameA person who was never a customer, a competitor, a review full of someone's phone number.

A report needs a ruleEvery site bans these, but a report that names no rule goes nowhere.

Most bad reviews are honestThose stay up. They deserve a good reply and a call to the customer.

How it works

One unfair review, start to finish

What happens when a one-star review comes from someone who was never a customer.

Sample

New casetoday 08:40

J. Moore ★★★★★
"Never been here, but my cousin says they overcharge."

Case opened, sent to your approverEvery 1 or 2 star review opens one, so nothing low-rated slips by.

Report to Googledraft

The reviewer states they have never visited the business; the review repeats a relative's opinion. This breaks the rule that reviews must be based on a real experience.

Open the review on Google
Use Google's report link and pick the closest reason
Paste the text, then mark it filed here

Approve the reportI filed itSkip

Step 1

A low rating arrives

A 1 or 2 star review, unhappy private feedback from your review page, or a review the Review Agent kept for a person opens a case for the right person on your team.

Step 2

We check the site's rules

The review is read against the published rules of the site it is on. On Pro and Premium you can ask for a check on any review rated 3 stars or lower.

Real experienceConflict of interestPersonal detailsHarassment

Step 3

You approve the report

Only when a review appears to break a rule. The draft names that rule and quotes the evidence, with the site's own steps. You file it on the site and mark it filed.

Step 4

The site decides, we track it

We keep checking the review and record what happened: still on the site after 30 days, or gone. The site sends its answer to you.

Make it right

For honest complaints, a better answer than a report

Reach out to the customer, work the case from new to contacted to resolved, and keep notes in one place. A reminder goes out when a case waits a day with no contact.

You may also tell the customer, once, that reviews can be edited. The wording is the same for everyone and never tied to a refund, an offer or a reward.

Sample

Case · L. ChenGoogle, 2 stars

NewContactedResolved

NoteCalled back the same day, apologised for the wait, moved the next booking to the first slot.

Sent once, same text for everyone"Your review is yours: you are free to edit it at any time, or to leave it as it is."

Filing

Today you file, with the text ready

Today you file each report on the site, with the text ready to paste. Whatever the site decides, every review stays in your Review Archive, with its date and text.

Sample

Reports this quartersample

Drafted, waiting for you1

Filed, site deciding1

No longer on the site1

Still on the site after 30 days2

Why not report it yourself

The same report, with the rule already found

Anyone can report a review on the site, for free. Here is what Review Disputes adds, and what it never claims.

Capability	Report it yourself	Typical review tools	Review Disputes
Report a review on the site	✓ free, the site's own form	Depends on the tool	✓ text ready, with the site's steps
The rule it breaks	You look it up	Depends on the tool	✓ named, with the evidence quoted
Honest reviews left alone	✓ your call	Depends on the tool	✓ no rule, no report
What the site decided	In your inbox, if it answers	Depends on the tool	✓ tracked on every report
Making it right with the customer	✓ by phone and email	Often a separate tool	✓ cases, notes and statuses
Price	Your time	A separate subscription	Included with your reviews, from $29/location

Nobody can promise an outcome. The site decides, and we say so.See plans →

Plans

Rule checks on every plan. Report drafts from Pro.

Starter

$29 /location/mo

Cases and rule checks

Google reviews
A case for every 1 or 2 star review
Report drafts not included

Choose Starter

Pro

$149 /mo, +$75 per extra location

Report drafts, you file

All 54 review sites
Report drafts that name the rule
Checks on any review up to 3 stars

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Premium

$399 /mo, +$199 per extra location

Report drafts and filing

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Review Agent auto-replies

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Related tools

Also in Respond and Monitor

Review AgentEvery review answeredReply drafts in your voice, with a rule check on every new review. Review ArchiveEvery review, keptThe record stays, whatever the site decides. Review RadarEvery new review, one inboxLow ratings from every site you connect, the morning they land.

Frequently asked questions

Can you promise a bad review will come down?

Nobody can promise that. The site decides. We report only reviews that appear to break its rules; most negative reviews stay up.

What breaks a site's rules?

Common ones: no real experience with the business, a conflict of interest, personal details, hate or harassment. Our review rules page lists them by site.

Can I ask the customer to change the review?

You can reach out and fix the problem. You may also tell them, once, that reviews can be edited. The wording is the same for everyone and never tied to a refund or a reward.

Do you file the report for me?

Today we prepare it and you submit it on the site in a minute. Filing for you on Premium is coming soon.

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