Grades.com

Text messages

Review invitations by text message

Businesses that use Grades.com can send their customers a text asking for a review. A customer gets these texts only after signing up with the business, and can stop them at any time by replying STOP.

The program

  • Program name: Grades.com review invitations.
  • Who sends them: Grades.com, a service of Melen, LLC, 45 Eisenhower Drive, Suite 520, Paramus, NJ 07652, sends them for the business you bought from or visited, from the toll-free number (844) 544-3661. Every text starts with that business's name.
  • What they are: a request to review your visit or purchase, with a link to the business's review page. No advertising and no offers.
  • How often: at most 3 texts for each visit or purchase (the invitation and up to 2 reminders), and never more than one text a day. Message frequency varies.
  • Cost: Grades.com charges you nothing. Message and data rates may apply.

How customers sign up

You sign up with the business, on its website, on its intake or checkout form, or in person. The box is never ticked for you, and you do not have to tick it to buy anything or to book. A business form looks like this:

Smile Dental: your details

NameJane Doe
Mobile number(201) 555-0100

Text me a link to review my visit to Smile Dental. I agree to receive up to 3 review invitations per visit from Smile Dental via Grades.com at the number above. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Terms and Privacy Policy.

Example form. Smile Dental is a sample business. The box starts unticked.

The business then records your consent in Grades.com: the words you agreed to, where you agreed and when. Grades.com never texts a number without that record.

What the texts look like

  • Smile Dental via Grades.com: Thanks for your visit! Would you share a quick review? https://app.grades.com/r/smile-dental Reply STOP to opt out.
  • Smile Dental via Grades.com: A reminder in case you missed it, your feedback helps: https://app.grades.com/r/smile-dental Reply STOP to opt out.

Stop or get help

  • To stop: reply STOP (or END, CANCEL, UNSUBSCRIBE, QUIT, STOPALL). You get one confirmation and no more texts from that business. Reply START to sign up again.
  • For help: reply HELP, or write to support@grades.com.
  • Carriers are not liable for delayed or undelivered messages.

Your number

We use your mobile number only to send the business's review invitations. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. More in our Privacy Policy and Terms.