Who uses WordPress.org
Developers and companies that publish a free plugin or theme in the WordPress.org directory, including those that sell paid add-ons or services elsewhere, and WordPress site owners who use them. A user must be logged in to submit a review.
Claim your profile
- There is no listing to claim: a plugin's page and its reviews section exist once the plugin is accepted into the directory, and the reviews belong to that plugin.
- Plugins are submitted for review through the plugin developer pages and must follow the Detailed Plugin Guidelines.
- To give someone else access to update a plugin, add their WordPress.org username as a committer on the plugin's Advanced page; to show them as an author, add their username to the readme.txt file.
- Support representatives can be added on the same Advanced page; they can mark forum topics resolved or sticky but cannot commit code.
- The plugin owner can be changed under Advanced, Danger Zone, Transfer Your Plugin. Plugins with more than 10,000 users, or ones deemed critical, can only be transferred through a written request to the Plugins team.
- Abandoned plugins can sometimes be adopted, but WordPress.org asks you to contact the original developers first and gives no guarantee.
- The Plugins team answers email at plugins@wordpress.org within 7 business days.
Replying to reviews
A review is a forum topic, so the plugin or theme author replies to it as a normal forum reply while signed in. WordPress.org's forum FAQ suggests replying to the post and explaining, politely, where a reviewer is mistaken and trying to help.
- Authors can subscribe to their plugin's forum to get email alerts for new support topics and reviews, or follow an RSS feed of all topics and reviews for the plugins they can commit to.
- Posts, including reviews, close automatically after 6 months without activity and cannot be reopened after that, not even by admins.
- Asking for or offering email support is not permitted in the forums.
Review rules
In our own words. The official page is the rule that applies.
- WordPress.org says a review is a reflection of an individual's experience and that it generally does not delete bad reviews.
- Plugin developers must not compensate, mislead, pressure, extort or blackmail others for reviews or support, and must not create accounts to generate fake reviews (sockpuppeting); violations can lead to plugin removal and bans.
- Each person may have only one personal account; multiple accounts are a bannable offense.
- Links are not allowed in reviews. Moderators remove them or archive the review, and repeated links lead to account suspension.
- Reviews of commercial plugins and themes are acceptable when they discuss functionality or user-facing features. Reviews that are essentially payment disputes, or that are used to leverage support, are archived.
- Moderators archive posts and reviews that violate the forum guidelines.
Reporting a review
WordPress.org's own process, step by step.
- Use the Report form in the sidebar of the review, choose a category (guideline violation, security, spam, NSFW link or other) and enter a reason.
- Plugin authors who think a review is invalid, for example one written about a different plugin, can flag it for moderators; abuse of this can lead to suspension of the author's plugins.
- Moderators review reported topics regularly, so there is no need to point to a report elsewhere.
- A review describing a bad experience is not treated as a lie; harassment is reported the same way.
WordPress.org Reviews Widget
Show your WordPress.org reviews on your own website, updated by themselves. Connect WordPress.org in Grades.com, then copy a widget from Review Marketing in your dashboard with WordPress.org as the only site (sites="wordpress_org"). On WordPress, use [grades_widget preset="carousel" theme="light" accent="#6b42fe" sites="wordpress_org"].
<script src="https://app.grades.com/embed/widget.js" data-widget="carousel" data-key="gk_pub_YOUR_KEY" data-theme="light" data-accent="#6b42fe" data-sites="wordpress_org" async></script>
WordPress.orgReviews on grades.comWordPress.orgQuick to answer and easy to work with. They did exactly what they promised, on time.
WordPress.orgFriendly people and a fair price. I would happily go back and recommend them.
WordPress.orgThey explained every step and followed up afterwards. A great experience.
Tips
- Subscribe to your plugin's support forum so you see new reviews quickly.
- Reply calmly and with concrete help; a reviewer who was mistaken about a problem is best answered with an explanation.
- Never offer anything in return for a review or ask for a positive rating.
- Keep payment disputes out of the forums and handle them by private email.
Sources
Last checked October 28, 2026. Site rules change; the official pages are the final word.
- https://developer.wordpress.org/plugins/wordpress-org/plugin-developer-faq/
- https://developer.wordpress.org/plugins/wordpress-org/detailed-plugin-guidelines/
- https://developer.wordpress.org/plugins/wordpress-org/
- https://wordpress.org/support/guidelines/
- https://wordpress.org/support/forum-user-guide/faq/
- https://wordpress.org/support/plugin/contact-form-7/reviews/
About the numbers
- AI citations: the share of answers from AI assistants that cite a page on wordpress.org, out of 23,227 answers in the last 90 days, to questions about the businesses in our directory ("what do customers say about ...") and to category questions ("best dentist in ..."). Search-result and help pages on a review site are not counted. As of October 30, 2026. ↩
- Site reach: the estimated monthly organic search visits to wordpress.org (DataForSEO Labs). These are third-party estimates for the whole domain, not figures from WordPress.org. As of October 2026. ↩
How these numbers are collected: how we measure.