Who uses TrustRadius
Vendors that sell software or hardware to businesses, with a generally available product that fits an existing TrustRadius category. Reviewers sign in with LinkedIn or a work email and are checked for recent experience with the product; current and former employees of the vendor, and employees of its competitors, are excluded.
Claim your profile
- Start on the claim-your-profile page to claim an existing profile or request a listing, after reading the vendor submission requirements.
- TrustRadius offers a free profile as well as a premium tier.
- The person who requests access becomes the profile administrator and must validate a personal work email on the company domain; role-based addresses and public email domains are not accepted.
- TrustRadius lists company requirements such as a LinkedIn company page, a generally available product sold to businesses, at least 100 customers, and a fit with an existing category.
- Agencies or PR firms can be co-administrators only after a validated vendor employee has registered and sent written approval to the vendors team.
- Other vendor questions go to the vendors team by email.
Replying to reviews
Vendors and other community members can comment on a review. Comments require authentication, and a vendor comment requires a public profile.
- TrustRadius says there is no charge for a vendor to list a product, drive reviews, or respond to reviews of its own products.
- Vendor staff may not comment on reviews of competitors' products.
- Vendors cannot edit or remove reviews.
Review rules
In our own words. The official page is the rule that applies.
- Reviewers authenticate through LinkedIn or a work email, and TrustRadius staff check that each reviewer has recent experience with the product before a review is published.
- Current and former employees of the vendor, and employees of its competitors, are excluded from reviewing that vendor's products.
- Resellers can review, but their ratings are excluded from the trScore.
- TrustRadius says it never removes authentic reviews, and it rejects reviews it believes are fraudulent or below its quality standards.
- Incentives for writing a review are allowed and disclosed on the review, but they may never depend on the rating or wording, and reviews driven by such incentives are not published.
Reporting a review
TrustRadius's own process, step by step.
- TrustRadius's contact page lists no dedicated channel for reporting a problem with a specific review.
- The closest listed options are the vendors team by email for vendors and the support team by email for buyers and reviewers.
TrustRadius Reviews Widget
Show your TrustRadius reviews on your own website, updated by themselves. Connect TrustRadius in Grades.com, then copy a widget from Review Marketing in your dashboard with TrustRadius as the only site (sites="trustradius"). On WordPress, use [grades_widget preset="carousel" theme="light" accent="#6b42fe" sites="trustradius"].
<script src="https://app.grades.com/embed/widget.js" data-widget="carousel" data-key="gk_pub_YOUR_KEY" data-theme="light" data-accent="#6b42fe" data-sites="trustradius" async></script>
TrustRadiusReviews on grades.comTrustRadiusQuick to answer and easy to work with. They did exactly what they promised, on time.
TrustRadiusFriendly people and a fair price. I would happily go back and recommend them.
TrustRadiusThey explained every step and followed up afterwards. A great experience.
Tips
- Keep the product profile accurate, with current features, integrations, and pricing.
- Respond to reviews with a calm tone, acknowledge the feedback, and offer constructive next steps.
- Invite customers broadly to review rather than selecting those likely to be satisfied.
- Never tie a thank-you gift or other incentive to a positive rating or particular wording.
Sources
Last checked October 22, 2026. Site rules change; the official pages are the final word.
- https://about.trustradius.com/contact-us
- https://www.trustradius.com/static/content-integrity
- https://www.trustradius.com/static/promise-to-buyers
- https://www.trustradius.com/static/about-trustradius-reviews
- https://www.trustradius.com/static/vendor-submission-requirements
- https://solutions.trustradius.com/claim-your-profile/
About the numbers
- AI citations: the share of answers from AI assistants that cite a page on trustradius.com, out of 23,227 answers in the last 90 days, to questions about the businesses in our directory ("what do customers say about ...") and to category questions ("best dentist in ..."). Search-result and help pages on a review site are not counted. As of October 30, 2026. ↩
- Cited by AI, by industry: for each industry (a directory category, or the national brands filed under an industry such as e-commerce), the share of AI answers about businesses in that industry that cite a page on trustradius.com; n is the number of answers in that industry (last 90 days; only industries with at least 20 answers). As of October 30, 2026. ↩
- Reply rate: the share of the TrustRadius reviews we collected that show a public reply from the business, and the median time between the review and the reply (479 reviews). As of October 30, 2026. ↩
- Site reach: the estimated monthly organic search visits to trustradius.com (DataForSEO Labs) and its Domain Rating (Ahrefs, 0 to 100). These are third-party estimates for the whole domain, not figures from TrustRadius. As of October 2026. ↩
How these numbers are collected: how we measure.