Who uses Thumbtack
Independent pros and small businesses that offer their services on Thumbtack, and the customers who contact, hire and review them.
Claim your profile
- Thumbtack does not describe a separate claim step: a pro creates their own profile with the "Sign up as a pro" option. Thumbtack's pro page says joining has no charge and no subscription, annual or membership fees.
Replying to reviews
In the Thumbtack Pro app, tap Profile, then under Reviews tap the review you want to answer, type your reply and tap Save. The help center also lists a desktop version of these steps. The reply appears alongside the review on your profile.
- A reply cannot be edited once it is submitted, so draft it before posting.
- Thumbtack encourages personalized replies rather than identical ones.
- For a negative review, Thumbtack suggests staying factual, polite and patient, thanking the customer for the feedback, apologizing that they were not pleased, and offering to find a compromise or fix the situation.
- When a customer updates a verified review, the pro gets a chance to respond once to the updated version.
- Businesses using Thumbtack's partner integrations can post replies through its Reviews API by sending the review ID and reply text.
Review rules
In our own words. The official page is the rule that applies.
- Thumbtack removes content that breaks its policies, and the Content and Review Policy applies to everything posted, including reviews.
- Reviews must be based on an actual or attempted interaction between the customer and the pro. For example, a customer who contacted a pro and heard nothing back, or who received a quote, can review that interaction.
- Reviews unrelated to the interaction, such as political or social commentary, or racially motivated or discriminatory content, are prohibited.
- Reviews must be posted within six months of the last interaction, or within one year of the last day the pro worked on the project.
- Reviews given in exchange for an incentive, such as a discount, sweepstakes entry, rebate or cash, are prohibited.
- Content that is fraudulent, misleading or deceptive is prohibited, including digitally altered or AI-generated media used to fake work quality.
- Thumbtack does not edit reviews. Customers who hired a pro on Thumbtack can update a verified review once.
- Reviews represent customers' opinions, not Thumbtack's.
- If a dispute arises between a customer and a pro, relevant reviews may be removed or hidden at Thumbtack's discretion until it is resolved.
Reporting a review
Thumbtack's own process, step by step.
- Thumbtack asks users to notify it if they believe content on the site violates its policies, and says content may disagree with you without breaking a policy.
- To dispute a review, contact Thumbtack within 30 days of the review being posted.
Thumbtack Reviews Widget
Show your Thumbtack reviews on your own website, updated by themselves. Connect Thumbtack in Grades.com, then copy a widget from Review Marketing in your dashboard with Thumbtack as the only site (sites="thumbtack"). On WordPress, use [grades_widget preset="carousel" theme="light" accent="#6b42fe" sites="thumbtack"].
Script tag: a Thumbtack carousel
<script src="https://app.grades.com/embed/widget.js" data-widget="carousel" data-key="gk_pub_YOUR_KEY" data-theme="light" data-accent="#6b42fe" data-sites="thumbtack" async></script>
4.9128 reviews
ThumbtackReviews on grades.com
ThumbtackReviews on grades.comDana K.Thumbtack
ThumbtackQuick to answer and easy to work with. They did exactly what they promised, on time.
Luis M.Thumbtack
ThumbtackFriendly people and a fair price. I would happily go back and recommend them.
Priya S.Thumbtack
ThumbtackThey explained every step and followed up afterwards. A great experience.
Tips
- Reply to reviews, including negative ones, politely and with the facts.
- Never pay for reviews or offer anything in return for one: Thumbtack's terms and review policy prohibit both.
- Keep your profile photos and details current.
Sources
Last checked October 22, 2026. Site rules change; the official pages are the final word.
- https://www.thumbtack.com/pro/
- https://www.thumbtack.com/safety/
- https://www.thumbtack.com/terms/
- https://developers.thumbtack.com/docs/pro-integrations/reviews
- https://help.thumbtack.com/article/respond-to-reviews
- https://help.thumbtack.com/article/content-and-review-policy
About the numbers
- AI citations: the share of answers from AI assistants that cite a page on thumbtack.com, out of 23,227 answers in the last 90 days, to questions about the businesses in our directory ("what do customers say about ...") and to category questions ("best dentist in ..."). Search-result and help pages on a review site are not counted. As of October 30, 2026. ↩
- Cited by AI, by industry: for each industry (a directory category, or the national brands filed under an industry such as e-commerce), the share of AI answers about businesses in that industry that cite a page on thumbtack.com; n is the number of answers in that industry (last 90 days; only industries with at least 20 answers). As of October 30, 2026. ↩
- Has a profile, by industry: the share of the businesses we checked in each industry that have a Thumbtack profile; n is the number of businesses checked in that industry. As of October 30, 2026. ↩
- States: the share of the businesses we checked in each state that have a Thumbtack profile. States with too few businesses for a stable number are marked "small sample" and are not ranked; when every state is a small sample, none is shown. As of October 30, 2026. ↩
- Typical rating: the mean star rating of the Thumbtack reviews we collected for the businesses we checked (6 reviews). As of October 30, 2026. ↩
- Reply rate: the share of the Thumbtack reviews we collected that show a public reply from the business, and the median time between the review and the reply (787 reviews). As of October 30, 2026. ↩
- Site reach: the estimated monthly organic search visits to thumbtack.com (DataForSEO Labs) and its Domain Rating (Ahrefs, 0 to 100). These are third-party estimates for the whole domain, not figures from Thumbtack. As of October 2026. ↩
How these numbers are collected: how we measure.