Grades.com

Key facts

AI citations1
<1% of AI answers cite reviews.io n = 23,227 answers
  • Perplexity<1%
  • Gemini<1%
  • Claude<1%
  • ChatGPT<1%
Cited by AI, by industry2
  • Cleaning Services 5% n = 788 answers
  • Roofers 2% n = 383 answers
  • E-commerce 1% n = 680 answers
  • Business Services 1% n = 994 answers
  • Shopping <1% n = 712 answers
Has a profile, by industry
Not measured yet
Top states
Not measured yet
Typical rating
Not measured yet
Reply rate
Not measured yet
Site reach3
462K organic search visits a month
Estimate, DataForSEO Labs, October 2026

Tracked by Grades.com Grades.com collects REVIEWS.io reviews for the businesses that connect it.

All industries and states
Cited by AI, by industry
IndustryAI answers citing the siteAnswers (n)
Cleaning Services5%788
Roofers2%383
E-commerce1%680
Business Services1%994
Shopping<1%712
Home & Furniture Stores<1%395
B2B<1%623
Movers & Storage<1%197
Industrial<1%314
Lawyers<1%2,288
Contractors & Home Improvement<1%2,136
Doctors & Clinics<1%1,516
Beauty & Spas<1%836

Connect REVIEWS.io in Grades.com

Grades.com collects your REVIEWS.io reviews with the other sites you use, drafts replies for you to approve, and alerts you to new ones. Included in Pro and Premium

Connect REVIEWS.io

Who uses REVIEWS.io

Online stores and other businesses, many of them on Shopify, Magento, WooCommerce or BigCommerce, that collect company and product reviews from their own customers, and the shoppers who read them. Some sectors, such as forex, crypto, essay writing and adult services, are not accepted.

Claim your profile

  1. To collect and manage reviews, create a business account. REVIEWS.io says it has no free plan for direct sign-ups; the only free option is a limited plan for Shopify merchants with 25 review invites a month, installed from the Shopify App Store.
  2. Choose a plan on the pricing page (Essentials, Start-Up, Grow or Plus); every paid plan starts with a 14-day free trial.
  3. Sign up with your company name, your live website domain and an email address on your business domain. Free email providers are not accepted.
  4. Click the activation link in the verification email, set a password and log in to the dashboard. If the account is not active after 24 hours, contact support by live chat.
  5. The business must comply with the REVIEWS.io Terms and Conditions; accounts in excluded business types are deactivated.

Official guidelines: support.reviews.io

Replying to reviews

In the REVIEWS.io dashboard, go to Timeline and click the review you want to answer. Type your reply and choose Post Public Reply, which shows next to the review, or Private Reply. You can also reply straight from review notification emails if they are turned on under Settings, Notification Settings, Review Notifications.

  • REVIEWS.io recommends replying rather than requesting moderation when a review is genuine but negative or based on a misunderstanding.
  • Trustpilot reviews shown through REVIEWS.io must be answered on Trustpilot.
  • After resolving an issue, you can use Ask To Revise on the review to email the customer a link to update it. This needs the customer's email address and does not work on a moderated review.
  • If you raise the minimum star rating for auto-publishing, lower-rated product reviews wait as pending for a short time so you can respond first; genuine reviews still publish within 14 days.

Official guidelines: support.reviews.io

Review rules

In our own words. The official page is the rule that applies.

  • Businesses may collect reviews only from their own genuine customers, about products or services they actually bought or used.
  • Writing, buying, incentivizing or soliciting reviews that do not reflect a real customer's experience breaks REVIEWS.io's Fake Review Policy and can lead to immediate account termination.
  • Incentives for company reviews are not permitted. Product review incentives are allowed in some cases, but must be offered for all reviews (not only positive ones) and the reviews must be marked as incentivized, which shows a badge on the public page.
  • Reviews can be removed when they were not left by a verified customer, contain offensive or defamatory content, name individual staff members, are spam, fraudulent or from a competitor, or are clearly about a different company.
  • Reviews cannot be removed just because they are negative, and REVIEWS.io says businesses cannot choose to show only their good reviews on their profile page.
  • Businesses can turn off the public Write a review form so that only invited customers can submit reviews.

Official guidelines: support.reviews.io

Reporting a review

REVIEWS.io's own process, step by step.

  1. Log in to the dashboard, go to Timeline and find the review (search by reviewer name or email).
  2. Open the review, click Moderate, enter a reason such as not a real customer, offensive content or incorrect company, and submit. Reviews can also be reported from the report option on the public company profile.
  3. REVIEWS.io says a moderation decision usually comes within about an hour, and an approved change shows publicly within an hour of the decision. A review flagged several times without action is escalated automatically.
  4. Reviews collected on Google cannot be moderated here and must be reported through Google's own tools.
  5. To dispute a declined request or remove reviews in bulk, contact the support team by live chat.

Official guidelines: support.reviews.io

REVIEWS.io Reviews Widget

Show your REVIEWS.io reviews on your own website, updated by themselves. Connect REVIEWS.io in Grades.com, then copy a widget from Review Marketing in your dashboard with REVIEWS.io as the only site (sites="reviews_io"). On WordPress, use [grades_widget preset="carousel" theme="light" accent="#6b42fe" sites="reviews_io"].

Script tag: a REVIEWS.io carousel
<script src="https://app.grades.com/embed/widget.js" data-widget="carousel" data-key="gk_pub_YOUR_KEY" data-theme="light" data-accent="#6b42fe" data-sites="reviews_io" async></script>
4.9128 reviewsREVIEWS.ioReviews on grades.com
Dana K.REVIEWS.io

Quick to answer and easy to work with. They did exactly what they promised, on time.

Luis M.REVIEWS.io

Friendly people and a fair price. I would happily go back and recommend them.

Priya S.REVIEWS.io

They explained every step and followed up afterwards. A great experience.

The strip and carousel layouts, with sample reviews.

Pro and Premium Widgets with REVIEWS.io reviews come with Pro and Premium. Starter widgets show Google reviews and reviews left on Grades.com. See every widget layout

Tips

  • Invite every customer to review, not only those you expect to be happy.
  • Reply publicly to negative reviews with context and an apology where it is due; REVIEWS.io notes that shoppers read how a business responds.
  • Fix the problem first, then ask the customer to revise the review rather than requesting moderation.
  • Keep product reviews about the product and company reviews about the service, since off-topic product reviews are a common moderation case.

Sources

Last checked October 27, 2026. Site rules change; the official pages are the final word.

About the numbers

  1. AI citations: the share of answers from AI assistants that cite a page on reviews.io, out of 23,227 answers in the last 90 days, to questions about the businesses in our directory ("what do customers say about ...") and to category questions ("best dentist in ..."). Search-result and help pages on a review site are not counted. As of October 30, 2026. ↩
  2. Cited by AI, by industry: for each industry (a directory category, or the national brands filed under an industry such as e-commerce), the share of AI answers about businesses in that industry that cite a page on reviews.io; n is the number of answers in that industry (last 90 days; only industries with at least 20 answers). As of October 30, 2026. ↩
  3. Site reach: the estimated monthly organic search visits to reviews.io (DataForSEO Labs). These are third-party estimates for the whole domain, not figures from REVIEWS.io. As of October 2026. ↩

How these numbers are collected: how we measure.

Track your REVIEWS.io reviews with Grades.com

Grades.com collects your reviews from REVIEWS.io and other sites, drafts replies for you to approve, and shows what AI assistants say about your business.

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Grades.com is not affiliated with the review sites in this guide. Site names are trademarks of their owners.