PeerSpot Review Guide

Who uses PeerSpot

Vendors of enterprise-class technology products and services. PeerSpot lists a product only if the vendor has at least 50 employees and the product has at least 10 enterprise customers (organizations with at least 1,000 employees or $250M in annual revenue). Reviewers register with LinkedIn or a company email address.

Claim your profile

1. PeerSpot's FAQ says any vendor can be listed if it offers an enterprise-class solution with real customers, with no pay to play.
2. If a product that meets the inclusion criteria is not listed, email vendors@peerspot.com.
3. PeerSpot does not describe a self-service process for claiming a product page.
4. Employees of technology vendors must identify themselves when they register, and their posts are marked with a vendor badge.
5. Paid vendor services, such as customer interviews written up as reviews, are described on PeerSpot's company site.

Official guidelines: peerspot.com

Replying to reviews

Vendors may respond to reviews of their products, for example to say a bug has been fixed, a pricing model has changed, or a missing feature is on the roadmap. Vendor comments are marked with a vendor badge and the vendor's name.

• Do not use promotional language, spread fear, uncertainty and doubt, or criticize competitors in responses.
• Vendors cannot delete a review or remove their company from the site.

Official guidelines: peerspot.com

Review rules

In our own words. The official page is the rule that applies.

• Reviews must come from real users who have used or evaluated the product in the past 12 months.
• Employees of technology vendors may not review their own company's products or products of their company's competitors.
• Reviewers must disclose any financial incentive for writing a review; consultants and analysts may review if a vendor does not pay them to do so.
• PeerSpot reviews every post before it appears, which can take up to 3 business days, and rejects posts that lack a balanced perspective, contain personal attacks or marketing, or share confidential information.
• Some reviews are collected through paid vendor programs in which PeerSpot interviews a customer and writes up the review; each review carries a disclosure saying how it was created.
• PeerSpot's editors write each review's title based on the reviewer's rating.

Official guidelines: peerspot.com

Reporting a review

PeerSpot's own process, step by step.

1. Click the "Inappropriate?" link below the review, or email support@peerspot.com with a link to the review and an explanation.
2. A review is considered for removal only if it breaks the Community Guidelines or Terms of Use; disagreeing with it is not enough.

Official guidelines: peerspot.com

Tips

• Invite customers to review by email, in your newsletter, or as part of a prospect's evaluation, as PeerSpot suggests.
• Reply to reviews with factual updates rather than marketing.
• Disclose any incentive you offer for a review.
• Identify yourself as a vendor employee when you register.