Who uses OpenTable
Diners who book tables through OpenTable, and the restaurants, restaurant groups, bars and wineries that use OpenTable for reservations and guest management.
Claim your profile
- Restaurants that are not yet on OpenTable can start through the Get started or Contact sales options on OpenTable's restaurant solutions site.
- Existing customers use Log in on the same site to reach their OpenTable tools, where OpenTable reviews are answered in the OpenTable dashboard.
Replying to reviews
OpenTable's guidance for owners says to respond to OpenTable reviews inside your OpenTable dashboard. Its reputation management product lets restaurants answer OpenTable, Google and Facebook reviews from one place and includes AI-assisted response tools. The pages reviewed do not list step-by-step dashboard instructions.
- OpenTable advises replying to every review, not only positive ones, because answering only praise can look like ignoring criticism.
- Serious allegations, such as staff misconduct or foodborne illness, call for a fast and personal response.
- OpenTable suggests thanking guests by name, acknowledging the specific issue, apologizing once and offering a fix, and moving heated conversations to a private channel.
- It advises against copy-and-paste replies, arguing the facts in public, and defensive or sarcastic wording.
- Replying within 24 to 48 hours is suggested where possible.
- For a review you believe is about a visit that never happened, OpenTable suggests one calm public reply saying you have no record of the visit and inviting the reviewer to contact you.
Review rules
In our own words. The official page is the rule that applies.
- OpenTable says its reviews come only from guests with a completed reservation, and that guests who book through OpenTable are invited to review after they dine.
- OpenTable's owner guidance notes that most review platforms remove only reviews that break their rules, such as fake reviews, hate speech or content unrelated to the restaurant.
- The owner guidance also says offering a discount or freebie in exchange for a review breaks the rules on nearly every platform.
Reporting a review
OpenTable does not publish a process for businesses to report a review. Contact the site through the official page below.
OpenTable Reviews Widget
Show your OpenTable reviews on your own website, updated by themselves. Connect OpenTable in Grades.com, then copy a widget from Review Marketing in your dashboard with OpenTable as the only site (sites="opentable"). On WordPress, use [grades_widget preset="carousel" theme="light" accent="#6b42fe" sites="opentable"].
<script src="https://app.grades.com/embed/widget.js" data-widget="carousel" data-key="gk_pub_YOUR_KEY" data-theme="light" data-accent="#6b42fe" data-sites="opentable" async></script>
OpenTableReviews on grades.comOpenTableQuick to answer and easy to work with. They did exactly what they promised, on time.
OpenTableFriendly people and a fair price. I would happily go back and recommend them.
OpenTableThey explained every step and followed up afterwards. A great experience.
Tips
- Check reviews regularly, and reply promptly and by name where you can.
- Ask guests for reviews soon after the visit, and do not offer discounts or freebies in exchange.
- Move complaints that need detail, such as serious allegations, to a private channel after a short public reply.
- Look for reviews on other sites too, since guests also comment on Google, Yelp, Facebook and Tripadvisor.
Sources
Last checked October 22, 2026. Site rules change; the official pages are the final word.
- https://www.opentable.com/restaurant-solutions/resources/manage-find-online-review/
- https://www.opentable.com/restaurant-solutions/products/reputation-management/
About the numbers
- AI citations: the share of answers from AI assistants that cite a page on opentable.com, out of 23,227 answers in the last 90 days, to questions about the businesses in our directory ("what do customers say about ...") and to category questions ("best dentist in ..."). Search-result and help pages on a review site are not counted. As of October 30, 2026. ↩
- Cited by AI, by industry: for each industry (a directory category, or the national brands filed under an industry such as e-commerce), the share of AI answers about businesses in that industry that cite a page on opentable.com; n is the number of answers in that industry (last 90 days; only industries with at least 20 answers). As of October 30, 2026. ↩
- Has a profile, by industry: the share of the businesses we checked in each industry that have an OpenTable profile; n is the number of businesses checked in that industry. As of October 30, 2026. ↩
- States: the share of the businesses we checked in each state that have an OpenTable profile. States with too few businesses for a stable number are marked "small sample" and are not ranked; when every state is a small sample, none is shown. As of October 30, 2026. ↩
- Site reach: the estimated monthly organic search visits to opentable.com (DataForSEO Labs) and its Domain Rating (Ahrefs, 0 to 100). These are third-party estimates for the whole domain, not figures from OpenTable. As of October 2026. ↩
How these numbers are collected: how we measure.