Who uses Nextdoor
Neighbors looking for local businesses and service providers, and local businesses that use their Nextdoor business pages to connect with neighbors in their community.
Claim your profile
- Nextdoor creates business pages automatically for local businesses, so a page for your business may already exist.
- While logged in, search Nextdoor for your business and use the claim link near the top of the page. If there is no claim option, the page may already be claimed.
- If you cannot find your business, select your profile icon and choose Add business page, then enter your business details. Nextdoor checks for a matching unclaimed page and either offers it for claiming or creates a new one.
- You can also claim or create a page while logged out, which prompts you to create an account or log in.
- Nextdoor advises against linking a business account to a personal neighbor account if you plan to share the business login with employees.
Replying to reviews
Log in or switch to your business profile, choose Page from the left menu on desktop (or the bottom menu on mobile), and scroll to the What neighbors say section to view and reply to recommendations. Nextdoor notifies you when a neighbor posts about your business, and you can open the notification to reply.
- You can comment on any post that mentions your business, or any post a neighbor made when they Faved your page. Other neighbors see your reply in the feed.
- Nextdoor says it is often best to resolve an unhappy customer's issue privately rather than publicly.
- A public reply must follow the Community Guidelines. Avoid personal attacks, public shaming and calling the reviewer a liar; explain your understanding of the facts or offer a constructive solution instead.
- Everyone can read your reply, so Nextdoor frames a courteous answer to criticism as a chance to show good customer service.
Review rules
In our own words. The official page is the rule that applies.
- Only Nextdoor neighbors can recommend a local business. Nextdoor says this keeps recommendations tied to verified neighbors in the community.
- Neighbors recommend a business from its page, or by tagging the business page in a post or comment. Recommendations are visible to anyone.
- Recommendations show on the business page under the What neighbors say section, and ones written directly on a page after Faving it are also shared in the newsfeed.
- Nextdoor encourages recommending businesses neighbors would use rather than focusing on ones to avoid, but members may describe a bad experience.
- Negative experiences must follow the Community Guidelines: no name-calling or personal attacks, avoid loaded words like dishonest or liar, describe specific actions, and do not post repeated unsolicited posts or replies about the experience.
- A neighbor can edit or delete their own recommendation after posting it.
Reporting a review
Nextdoor's own process, step by step.
- If you receive a review that you believe violates the Community Guidelines, contact Nextdoor so it can be reviewed for removal.
- Nextdoor says it can only review content against its Community Guidelines. It does not judge whether a business review is true or false.
- Nextdoor also notes that consumers have a legal right to give truthful opinions about businesses.
Tips
- Claim your page so you can see and reply to what neighbors say about you.
- Share your Business Page with customers so they know where to leave a recommendation.
- Thank neighbors who recommend you, and keep replies to criticism calm, factual and free of personal remarks.
- Try to settle complaints privately when you can, and only report a recommendation if it appears to break the Community Guidelines.
- Keep your business details such as phone, address, website and hours up to date on the page.
Sources
Last checked October 22, 2026. Site rules change; the official pages are the final word.
- https://help.nextdoor.com/s/article/How-to-claim-your-business-page?language=en_US
- https://help.nextdoor.com/s/article/recommendations-faq?language=en_US
- https://help.nextdoor.com/s/article/About-Recommendations?language=en_US
- https://help.nextdoor.com/s/article/About-negative-recommendations?language=en_US
About the numbers
- AI citations: the share of answers from AI assistants that cite a page on nextdoor.com, out of 23,227 answers in the last 90 days, to questions about the businesses in our directory ("what do customers say about ...") and to category questions ("best dentist in ..."). Search-result and help pages on a review site are not counted. As of October 30, 2026. ↩
- Cited by AI, by industry: for each industry (a directory category, or the national brands filed under an industry such as e-commerce), the share of AI answers about businesses in that industry that cite a page on nextdoor.com; n is the number of answers in that industry (last 90 days; only industries with at least 20 answers). As of October 30, 2026. ↩
- Has a profile, by industry: the share of the businesses we checked in each industry that have a Nextdoor profile; n is the number of businesses checked in that industry. As of October 30, 2026. ↩
- States: the share of the businesses we checked in each state that have a Nextdoor profile. States with too few businesses for a stable number are marked "small sample" and are not ranked; when every state is a small sample, none is shown. As of October 30, 2026. ↩
- Site reach: the estimated monthly organic search visits to nextdoor.com (DataForSEO Labs) and its Domain Rating (Ahrefs, 0 to 100). These are third-party estimates for the whole domain, not figures from Nextdoor. As of October 2026. ↩
How these numbers are collected: how we measure.