Who uses BuildZoom
General contractors, remodelers and builders (often listed from public licensing records), and homeowners researching or hiring them.
Claim your profile
- Open your business profile on BuildZoom and select 'Claim now' next to 'Is this your business?'.
- After claiming, use the tabs on the left of the profile dashboard.
- Add licensing information in the 'Update Profile' tab and describe your services in 'About my business'.
- Add photos, your website and social media profiles, and keep contact details current and accurate.
Replying to reviews
BuildZoom encourages contractors to address a reviewer's concerns by leaving a comment on the review.
- BuildZoom's advice for a negative review from a client who hired you through BuildZoom: read the feedback carefully, and if the next step is unclear, send the client a short, professional email asking what would resolve the issue; then fix it or propose a detailed solution.
- Once the problem is solved or a solution is agreed, you can ask the client to update or remove their review.
- The help articles do not list the exact steps for posting a comment.
Review rules
In our own words. The official page is the rule that applies.
- BuildZoom's terms say reviews must come from the reviewer's first-hand experience and be accurate, honest, truthful and complete.
- Reviewers may not work for, own an interest in, serve on the board of, or be related to the reviewed business, and may not have received any compensation to post.
- Reviews may not include hyperlinks.
- The terms warn that users may be liable for content that is false, intentionally misleading, obscene, defamatory, unlawful or infringing, and BuildZoom may remove a review it believes violates its content guidelines.
- BuildZoom keeps the right to take down or restore user content whenever it chooses.
- New reviews go through machine and human moderation and may take up to 24 hours to appear once the reviewer has verified their account.
- A reviewer may post only one review per project for a contractor.
Reporting a review
BuildZoom's own process, step by step.
- BuildZoom does not let businesses remove or edit accurate reviews that follow its editorial guidelines.
- It will consider removal if you never had a business encounter with the reviewer, the review violates its editorial guidelines, or you can prove the review contains false representations.
- To dispute a review, log in, click 'Get Reviews' in the far-left column and then 'Manage Reviews', click the ellipses at the far right of the review, choose 'Request Removal', and complete the form.
- Stick to the facts and attach supporting evidence, such as a signed work agreement.
- While a dispute is in progress, supporting documents can be emailed to the support address on the help page, with a link to your profile and the reviewer's name.
BuildZoom Reviews Widget
Show your BuildZoom reviews on your own website, updated by themselves. Connect BuildZoom in Grades.com, then copy a widget from Review Marketing in your dashboard with BuildZoom as the only site (sites="buildzoom"). On WordPress, use [grades_widget preset="carousel" theme="light" accent="#6b42fe" sites="buildzoom"].
Script tag: a BuildZoom carousel
<script src="https://app.grades.com/embed/widget.js" data-widget="carousel" data-key="gk_pub_YOUR_KEY" data-theme="light" data-accent="#6b42fe" data-sites="buildzoom" async></script>
4.9128 reviews
BuildZoomReviews on grades.com
BuildZoomReviews on grades.comDana K.BuildZoom
BuildZoomQuick to answer and easy to work with. They did exactly what they promised, on time.
Luis M.BuildZoom
BuildZoomFriendly people and a fair price. I would happily go back and recommend them.
Priya S.BuildZoom
BuildZoomThey explained every step and followed up afterwards. A great experience.
Tips
- Claim your profile and keep licensing, services, photos and contact details accurate.
- Reply to reviews calmly and professionally, and try to resolve the client's concern first.
- Ask clients for reviews after completed projects; do not pay or otherwise compensate reviewers.
- If a review is false, use the formal dispute form with documentation rather than arguing in public.
Sources
Last checked October 22, 2026. Site rules change; the official pages are the final word.
- https://www.buildzoom.com/help_center_topics/5
- https://www.buildzoom.com/help_center_topics/2
- https://www.buildzoom.com/help_center_topics/11
- https://www.buildzoom.com/help_center_topics/1
- https://www.buildzoom.com/terms-of-service
- https://www.buildzoom.com/contractor/profile-contracting-llc
About the numbers
- AI citations: the share of answers from AI assistants that cite a page on buildzoom.com, out of 23,227 answers in the last 90 days, to questions about the businesses in our directory ("what do customers say about ...") and to category questions ("best dentist in ..."). Search-result and help pages on a review site are not counted. As of October 30, 2026. ↩
- Cited by AI, by industry: for each industry (a directory category, or the national brands filed under an industry such as e-commerce), the share of AI answers about businesses in that industry that cite a page on buildzoom.com; n is the number of answers in that industry (last 90 days; only industries with at least 20 answers). As of October 30, 2026. ↩
- Has a profile, by industry: the share of the businesses we checked in each industry that have a BuildZoom profile; n is the number of businesses checked in that industry. As of October 30, 2026. ↩
- States: the share of the businesses we checked in each state that have a BuildZoom profile. States with too few businesses for a stable number are marked "small sample" and are not ranked; when every state is a small sample, none is shown. As of October 30, 2026. ↩
- Typical rating: the mean star rating of the BuildZoom reviews we collected for the businesses we checked (3 reviews). As of October 30, 2026. ↩
- Site reach: the estimated monthly organic search visits to buildzoom.com (DataForSEO Labs) and its Domain Rating (Ahrefs, 0 to 100). These are third-party estimates for the whole domain, not figures from BuildZoom. As of October 2026. ↩
How these numbers are collected: how we measure.