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Grades.com vs Swell CX

Swell CX sells an “AI-powered healthcare reputation management and patient experience platform” for multi-location groups: review invites, reply drafts, surveys, texting, web chat and listings.⁴ Grades.com brings your reviews from 54 sites into one inbox, drafts every reply in your voice, gives you a public grade and checks what ChatGPT, Perplexity, Gemini and Claude say about you.

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Facts about Swell CX come from its own website, read on October 30, 2026. Each one links to its source below.

The short version

Pick Swell CX if

you run a multi-location healthcare group and want review invites triggered from your EHR or practice-management system, with patient surveys, texting, web chat and listings management in the same platform.

Where Swell CX goes further

Two-way patient texting, website web chat and appointment-time requests¹
Patient surveys with Net Promoter Score questions, plus employee surveys¹
Listings across 50+ directories and an AI visibility agent³
Integrations with more than 100 healthcare systems, such as Dentrix and Open Dental⁴
An AI chat that answers from your own reviews and survey data and drafts replies that a person approves⁶

Pick Grades.com if

reviews are the job for any kind of business: every review site in one inbox, replies drafted in your voice, what AI assistants say about you, and prices you can see before you sign up.

What Grades.com does not do

No texting inbox, web chat, phones, missed-call text-back or payments
No listings management or customer surveys
Review request campaigns are on Premium only

Feature by feature

Grades.com’s side is the product today. Swell CX’s side is what its own pages say, with a source for each fact.

Feature	Grades.com	Swell CX
Published prices	YesYes. Starter $29 a month per location, Pro $149 and Premium $399 a month per business.	NoNot published. Its pricing page says “Priced per location” and lists no dollar amounts.¹
Billing and contract	YesMonthly, no contract. Yearly billing is optional and gives two months free.	Its Terms and Conditions set a 12-month first term (unless the order form says otherwise) that renews for 12-month terms unless either side gives 30 days’ notice. Fees are non-refundable.⁵
Free trial	Yes14 days of Pro, no card needed.	Not foundNot stated on its pricing page.
Review sites monitored	Yes54 sites. Google on Starter, all 54 on Pro and Premium.	No count published. Its pages name Google, Facebook and Healthgrades.¹²
AI reply drafts	YesEvery plan. 10 a month on Starter, up to 50 per location on Pro. Unlimited AI drafts on Premium.	YesThe agent “drafts an on-brand, HIPAA-compliant response for one-click approval.”²
Replies posted for you	PartlyPremium, where a site allows it. Hard reviews wait for you.	Its AI page says “Review responses generated by AI require human review before publishing.”⁴
Review generation	PartlyA review page and QR code that show every site, on every plan. Email campaigns on Premium (text messages coming soon).	YesReview invites by text and email, which can fire automatically from EHR or practice-management events.¹²
What AI assistants say about you	YesChatGPT, Perplexity, Gemini and Claude. Monthly on Starter, weekly on Pro, daily with alerts on Premium.	PartlyIts Listings product “tracks how your brand actually shows up across Google and the AI answer engines.” Listing management is an Enterprise option on its pricing page.³¹
Competitor tracking	PartlyCompetitor Map on Premium. Who AI names next to you, ranked.	PartlyIts AI visibility agent “benchmarks each location against nearby competitors” in local search.³
Public grade, awards and badges	YesA Grades.com Score from A+ to F on reviews.grades.com, seasonal awards and badges for your website.	PartlyA website review widget. No public grade or badges found on the pages we read.¹
API and MCP server	YesREST API and MCP server on every plan.	Partly“Swell API access” is listed under Enterprise Options. No MCP server found.¹
Texting, web chat, phones or payments	NoNot offered.	PartlyTwo-way patient texting and website web chat. No phones or payments found on the pages we read.¹
Listings management	NoNot offered.	YesListings management across 50+ directories, an Enterprise option on its pricing page.³¹
Customer surveys	NoNot offered.	YesCustom patient surveys with Net Promoter Score questions, sent by email or text.¹

Not found means the Swell CX pages we read on October 30, 2026 did not describe it. It may still be offered: ask Swell CX. Numbers point to the sources at the end of this page.

Pricing side by side

Prices as each company publishes them, on October 30, 2026.

Grades.com

Starter$29 a month per location
Pro$149 a month, first location included
Premium$399 a month, first location included

Pro and Premium add a charge per extra location, lower from location 21 and 101. Monthly with no contract, or yearly with two months free. 14-day free trial of Pro, no card needed.

Compare Grades.com plans →

Swell CX

Prices are not published. The pricing page says “Purchase products individually or bundled. Priced per location.” It lists no dollar amounts.¹

Every option includes users without a stated limit and “3000 monthly text messages.” Enterprise options add “Swell API access” and “Listing management.”¹

The Terms and Conditions (last updated October 19, 2026) set a 12-month first term, renewing for 12-month terms unless either side gives written notice at least 30 days before the term ends. Unless the order form says otherwise, prices “automatically increase by five percent (5%) at the start of each Renewal Term.”⁵

AI answers

What AI says about you

More customers ask an AI assistant before they choose a business. Grades.com asks too, on every plan.

ChatGPT
Perplexity
Gemini
Claude

Whether each one mentions you, and in what tone
The ratings it quotes, checked against your real ones
The review sites its answers lean on
Monthly on Starter, weekly on Pro, daily with alerts on Premium

More about AI Reputation →

Swell CX

Swell’s Listings page describes an AI visibility agent that tracks how a brand shows up in Google and in AI answer engines such as ChatGPT, Gemini and Perplexity. It is part of its Listings product.³

Frequently asked questions

Is Grades.com an alternative to Swell CX?

For reviews, yes: reviews from 54 sites in one inbox, reply drafts in your voice, a public grade and what four AI assistants say about you. Swell is built for healthcare groups and also covers surveys, texting, web chat and listings, which Grades.com does not do.

How much does Swell CX cost?

Swell does not publish prices; its pricing page says products are “Priced per location” and lists no amounts (read on October 30, 2026). Grades.com costs $29 a month per location on Starter, $149 a month on Pro and $399 a month on Premium.

Does Swell CX have a contract?

Swell’s Terms and Conditions set a 12-month first term that renews for 12-month terms unless either side gives written notice at least 30 days before the term ends, unless the order form says otherwise. Grades.com bills monthly with no contract.

Where do the facts about Swell CX come from?

From Swell CX’s own website, read on October 30, 2026. Each fact links to its page in the sources below. Products and prices change, so check those pages before you decide.

What does Grades.com not do?

Grades.com does not offer a texting inbox, web chat, phones, missed-call text-back, payments, listings management or customer surveys.

Sources

Swell CX pricing swellcx.com/pricing, read October 30, 2026
Swell CX online reputation management www.swellcx.com/online-reputation, read October 30, 2026
Swell CX listings www.swellcx.com/listings, read October 30, 2026
Swell CX official AI information page www.swellcx.com/official-ai-information-page, read October 30, 2026
Swell CX Terms and Conditions www.swellcx.com/legal/terms-and-conditions, read October 30, 2026
Swell CX AI chat www.swellcx.com/ai-chat, read October 30, 2026

Grades.com facts come from our pricing page and the product as of October 30, 2026. Swell CX is a trademark of its owner. Grades.com is not affiliated with Swell CX. Compare Grades.com with other review tools.

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