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Grades.com vs REVIEWS.io

REVIEWS.io describes itself as a “customer-reviews, user-generated content (UGC) and online-reputation-management platform for ecommerce businesses”: product and company reviews, invites by email and SMS, on-site widgets and a Reputation Manager for other review sites.⁹⁵ Grades.com brings your reviews from 54 sites into one inbox, drafts every reply in your voice, gives you a public grade and checks what ChatGPT, Perplexity, Gemini and Claude say about you.

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Facts about REVIEWS.io come from its own website, read on October 30, 2026. Each one links to its source below.

The short version

Pick REVIEWS.io if

you run an online store and want product and company reviews with photo and video, on-site widgets, Google Seller Ratings, surveys and syndication to other retailers.

Where REVIEWS.io goes further

Product reviews as well as company reviews, with photo and video collection and Google Seller Ratings¹⁶
15+ on-site widgets, shoppable UGC galleries and review syndication to other retailers (Walmart.com and Bazaarvoice are listed)¹
Customer surveys, and an AI Assistant that answers questions about your reviews (Grow plan and above)¹⁸
Integrations such as Klaviyo, Shopify, Magento and Gorgias, and an API with webhooks (Plus plan)¹⁴

Pick Grades.com if

the job is managing reviews across review sites for local or service businesses: one inbox, replies drafted in your voice on every plan, what four AI assistants say about you, a public grade, and published per-location prices.

What Grades.com does not do

No texting inbox, web chat, phones, missed-call text-back or payments
No listings management or customer surveys
Review request campaigns are on Premium only

Feature by feature

Grades.com’s side is the product today. REVIEWS.io’s side is what its own pages say, with a source for each fact.

Feature	Grades.com	REVIEWS.io
Published prices	YesYes. Starter $29 a month per location, Pro $149 and Premium $399 a month per business.	YesFour plans at $29, $99 (Start-Up), $299 (Grow) and $499 (Plus) a month, each labelled “Billed annually.” Enterprise has no listed price. The plan cards say AUD, while a note says “Prices are displayed in USD.”¹
Billing and contract	YesMonthly, no contract. Yearly billing is optional and gives two months free.	The pricing FAQ says plans are “month-to-month,” while the plan cards say “Billed annually.” The Terms say fees are due in advance each month and are “non-cancellable and non-refundable.” You cancel through Live Chat.¹³
Free trial	Yes14 days of Pro, no card needed.	YesA free trial of 14 days on the $29, Start-Up and Grow plans. Plus and Enterprise go through its sales team.¹
Review sites monitored	Yes54 sites. Google on Starter, all 54 on Pro and Premium.	Reputation Manager sends review invites to third-party sites including Google Local, Trustpilot, Yelp, BBB and Tripadvisor. Its AI Presence page says it can “Monitor company reviews across Google, Trustpilot and more.”²⁵
AI reply drafts	YesEvery plan. 10 a month on Starter, up to 50 per location on Pro. Unlimited AI drafts on Premium.	PartlyAuto-Generated Replies, Plus plan only. It writes a draft in your tone of voice that you edit and post yourself.¹⁷
Replies posted for you	PartlyPremium, where a site allows it. Hard reviews wait for you.	Its help page says replies “are never posted automatically.”⁷
Review generation	PartlyA review page and QR code that show every site, on every plan. Email campaigns on Premium (text messages coming soon).	YesReview invites by email and SMS, Review Booster for past customers in bulk, in-store reviews by link or QR code, and automated collection. Reputation Manager can send invites to other review sites such as Google, Trustpilot and Yelp.¹⁵⁶
What AI assistants say about you	YesChatGPT, Perplexity, Gemini and Claude. Monthly on Starter, weekly on Pro, daily with alerts on Premium.	Not foundNot found on the pages we read. Its AI Presence page is about building the review signals AI uses.
Competitor tracking	PartlyCompetitor Map on Premium. Who AI names next to you, ranked.	YesCompetitor analysis on Grow and Plus. Reports compare how customers feel about areas of your business against your competitors.¹⁸
Public grade, awards and badges	YesA Grades.com Score from A+ to F on reviews.grades.com, seasonal awards and badges for your website.	PartlyGoogle Seller Ratings and 15+ on-site widgets show your ratings. No public score or awards found.¹
API and MCP server	YesREST API and MCP server on every plan.	PartlyA REST API on the Plus plan, with webhooks. No MCP server found.¹⁴
Texting, web chat, phones or payments	NoNot offered.	PartlySMS review invites (100 a month on Start-Up and above). No two-way texting, web chat, phones or payments found.¹
Listings management	NoNot offered.	Not foundNot found on the pages we read.
Customer surveys	NoNot offered.	YesSurvey builder with post-purchase and on-site surveys, from the Grow plan.¹

Not found means the REVIEWS.io pages we read on October 30, 2026 did not describe it. It may still be offered: ask REVIEWS.io. Numbers point to the sources at the end of this page.

Pricing side by side

Prices as each company publishes them, on October 30, 2026.

Grades.com

Starter$29 a month per location
Pro$149 a month, first location included
Premium$399 a month, first location included

Pro and Premium add a charge per extra location, lower from location 21 and 101. Monthly with no contract, or yearly with two months free. 14-day free trial of Pro, no card needed.

Compare Grades.com plans →

REVIEWS.io

Plans at $29, $99 (Start-Up), $299 (Grow) and $499 (Plus) a month, each labelled “Billed annually,” with up to 300, 1,500, 5,000 and 10,000 review invites. Enterprise has no listed price. The plan comparison also lists a Free tier of 25 review invites. “Each top-level domain is treated as a separate subscription.”¹

The plan cards are marked AUD, while a note says “Prices are displayed in USD.” Another note says “Save 20% with an annual plan, available in the dashboard after signing up.”¹

The FAQ says: “All plans are month-to-month with transparent invite-based pricing.” The Terms say “Fees are due in advance each month” and “Fees accrued are non-cancellable and non-refundable.” Cancellation is by Live Chat and takes effect no more than 30 days after notice, with no refund of pre-paid fees except a prorated refund within 14 days where the law requires a cooling-off period.¹³

A free trial of 14 days on the $29, Start-Up and Grow plans. The page also offers a contract buyout: “We’ll buy out your contract.”¹

AI answers

What AI says about you

More customers ask an AI assistant before they choose a business. Grades.com asks too, on every plan.

ChatGPT
Perplexity
Gemini
Claude

Whether each one mentions you, and in what tone
The ratings it quotes, checked against your real ones
The review sites its answers lean on
Monthly on Starter, weekly on Pro, daily with alerts on Premium

More about AI Reputation →

REVIEWS.io

We found no feature on the REVIEWS.io pages we read that reports what AI assistants say about a business. Its AI Presence page covers building the review signals AI draws on.²

Frequently asked questions

Is Grades.com an alternative to REVIEWS.io?

For managing the reviews of a local or service business, yes: reviews from 54 sites in one inbox, reply drafts in your voice, a public grade and what four AI assistants say about you. Grades.com does not offer customer surveys or texting, so if you rely on those, REVIEWS.io covers more.

How much does REVIEWS.io cost?

REVIEWS.io lists plans at $29, $99 (Start-Up), $299 (Grow) and $499 (Plus) a month, each labelled “Billed annually,” with Enterprise priced on request (read on October 30, 2026). Grades.com costs $29 a month per location on Starter, $149 a month on Pro and $399 a month on Premium.

Does REVIEWS.io have a contract?

Its pricing FAQ says all plans are month-to-month, while its plan cards are labelled “Billed annually,” and its Terms say fees are non-refundable (read on October 30, 2026). Grades.com bills monthly with no contract, or yearly with two months free.

Where do the facts about REVIEWS.io come from?

From REVIEWS.io’s own website, read on October 30, 2026. Each fact links to its page in the sources below. Products and prices change, so check those pages before you decide.

What does Grades.com not do?

Grades.com does not offer a texting inbox, web chat, phones, missed-call text-back, payments, listings management or customer surveys.

Sources

REVIEWS.io pricing www.reviews.io/front/pricingplans, read October 30, 2026
REVIEWS.io AI Presence www.reviews.io/front/ai-presence, read October 30, 2026
REVIEWS.io Terms & Conditions www.reviews.io/legal/termsconditions, read October 30, 2026
REVIEWS.io Developer Hub developer.reviews.io, read October 30, 2026
REVIEWS.io Support: Reputation Management support.reviews.io/en/articles/9185050-reputation-management, read October 30, 2026
REVIEWS.io Review collection www.reviews.io/front/review-collection, read October 30, 2026
REVIEWS.io Support: Auto-Generated Replies support.reviews.io/en/articles/10032414-auto-generated-replies, read October 30, 2026
REVIEWS.io Support: AI Assistant & Reports support.reviews.io/en/articles/9184817-ai-assistant-reports, read October 30, 2026
REVIEWS.io AI info www.reviews.io/ai-info, read October 30, 2026

Grades.com facts come from our pricing page and the product as of October 30, 2026. REVIEWS.io is a trademark of its owner. Grades.com is not affiliated with REVIEWS.io. Compare Grades.com with other review tools.

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